HESTY KEANE CO. LTD
Regrent Street 435
Washington DC
November, 19th 2016
Samsung Electronics Co., Ltd.
1200 New Hampshire Ave. N.W.
Washington, DC 20036 - 682
(202) 296-0227
Dear Sir,
I am writing to inform you about a problem in one of your products that I purchased at your Samsung Electronics Store on October, 25th 2016 with Your Ref: GA/MM/12R.
I purchased 5 unit of 55” SUHD 4K Curved Smart TV KS9000 Series 9. The Smart TV arrived on time as promised, but when I opened one of the Smart TV’s box and tried to use it, it spit out smoke and would not turn on. Scare of a possible electrical fire, I shut the machine off and return it to the box.
I have always found your products to be good and it surprise me that such unfornate incident has happened. One of the Smart TV’s machine that I just bought is clearly fault.
I kindly ask you to resolve this problem at the earliest by replacement or arrange for a full refund. I trust that you will take the necessary precautions to prevent such incidents in the future. I look forward to your reply and actions.
Sincerely,
Hesty Keane
Sales Manager
Sales Manager
REFERENCE
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